Privacy policy.

We collect the minimum data needed to fulfil your order. We don't sell or share your information beyond what's needed to ship to you.

Who we are

Arcane Attire LTD, registered in England and Wales . For privacy queries email hello@arcaneattire.net.

What we collect

• Order data. Name, email, delivery address, items ordered, payment reference.
• Communication data. Emails you send us and our replies.
• Site data. Basic anonymous analytics via cookies.

Why we collect it

• To process and ship your orders.
• To respond to customer service queries.
• To comply with legal obligations (tax, accounting).
• To improve the site via anonymous aggregated analytics.

Who we share it with

Only what's necessary:

• Royal Mail and other couriers (name, address).
• Our bank (payment reference matching).
• HMRC and authorities where legally required.

We don't sell your data. We don't use it for marketing unless you've explicitly signed up.

How long we keep it

Order records: 6 years (UK tax). Communications: 2 years. After this we delete or anonymise.

Your rights

Under UK GDPR you can:

• Request a copy of data we hold about you.
• Request correction or deletion.
• Object to or restrict processing.
• Complain to the Information Commissioner's Office (ico.org.uk).